Frequently Asked Questions
Our FAQs address many questions that our customers have. Save some time and find your answers here and if things are still not clear, please contact us.
What areas do Charles Entertainment cover?
Charles Entertainment are based in Bradford, West Yorkshire but cover the whole of the United Kingdom
Is delivery free?
We provide free delivery and collection of all hired products to customers within a 15-mile radius of Bradford (BD1). Customers beyond this radius are charged a small fee to cover travel costs. Take a look below at the map that covers the 15-mile radius.
Does Charles Entertainment take security deposits?
As stipulated in our terms and conditions, a security deposit is mandatory for all unattended hires. This deposit is to safeguard against any potential damages or losses to our equipment during the period it is hired out and left unattended by a Charles Entertainment representative. The deposit will be refunded post-hire, assuming no damage has occurred, and all terms and conditions have been met.
Where can I find the Terms and Conditions?
All customers will receive a copy of our terms and conditions before any booking is confirmed. Customers should carefully read our terms and conditions before making a booking.
Is Charles Entertainment insured?
Yes, we hold the relevant insurance required for our business activities. Venues that require proof of insurance will be provided with a copy of our certificate before any hire commences. Upon booking with Charles Entertainment, please provide the venue with our contact details should they wish to contact us.
Can Charles Entertainment provide my venue with the relevant PAT testing information?
Yes, all our electrical equipment is Portable Appliance Tested (PAT) and inspected regularly. We hold a full PAT register and can provide this to the venue before any hire commences.
Why are selfie photo booths now generally recommended over magic mirrors?
Selfie photo booths and magic mirrors both have their purpose, but we have seen a dramatic shift from the hiring of magic mirrors to selfie photo booths and for good reason.
A selfie photo booth offers several advantages over a mirror photo booth, primarily due to its compact size, portability, and user-friendly interface. It is easier to transport, set up, and place in various venues, including smaller and outdoor locations. Selfie booths are typically more affordable, making them a cost-effective option for budget-conscious events. They are also highly customizable, allowing for easy branding and personalisation with logos and graphics. These booths often feature interactive elements such as digital props, filters, and social media integration, enhancing user engagement and immediate sharing capabilities. Maintenance and repairs are simpler and less costly due to the straightforward construction and fewer components. Additionally, selfie booths are more accessible for all users, including children and individuals with disabilities, and they appeal to a modern, tech-savvy audience with their focus on digital interaction. Finally, selfie booths are generally more energy-efficient, consuming less power than larger, more complex mirror booths.
Charles Entertainment is transitioning to selfie photo booths simply due to the benefits listed above and because we find that these are what our customers often request. With that said, we do still offer magic mirrors should our customers prefer them. You can read more about the difference below.
What is the difference between a selfie photo booth and a magic mirror?
Magic Mirror Benefits
- Full-Body Shots - Magic mirrors excel at capturing full-body shots of you and your guests
- Personal Attendant - Each magic mirror includes a trained staff member to guarantee your event proceeds without a hitch
- Customisation for Your Event - Every customer enjoys the advantage of choosing from pre-selected overlays
- Space Filler - Magic mirrors serve as the perfect addition to fill large spaces effectively.
Selfie Photo Booth Benefits
- Compact - Our selfie photo booths are designed to be compact, allowing them to fit into limited spaces easily
- Cost-Effective - Without the need for an attendant, our selfie photo booths typically offer a more affordable hire cost
- User-Friendly - Our selfie photo booths are intuitively designed, enabling effortless use with minimal instructions
- Fast Setup - Being all-digital and compact, our selfie booths boast a rapid setup time
The choice between a magic mirror and a selfie photo booth is yours to make. If space constraints are a concern, then a selfie photo booth might be the better choice. On the other hand, if you desire an attendant and space is not an issue, then a magic mirror might be the ideal option for you.
When hiring marquee letters and numbers, how is delivery and collection arranged?
Once booked, we will communicate with customers to better understand if there is a specific time that they would like the letters and/or numbers dropped off. Usually, we intend to deliver hired items at latest, one hour before the event is due to start, giving us enough time to set up and test. Customers can make us aware of any specific location that they would like the hired items to be placed but this is subject to our T&Cs which all customers will have received. Once the hire duration is complete, we aim to collect the hired items immediately after however, depending on the time and in some instances, this may not always be possible and so we will communicate the collection time with customers and the venue before the booking commences.
Do Charles Entertainment stock the equipment that they hire?
Yes, in contrast to many entertainment hire companies that accept a booking and then procure a company and/or equipment to fulfill the hire, Charles Entertainment owns all the equipment we offer.
©Copyright Charles Entertainment. All rights reserved.
Charles Entertainment is a registered company in England & Wales
Company Registration Number: 15768989
We need your consent to load the translations
We use a third-party service to translate the website content that may collect data about your activity. Please review the details in the privacy policy and accept the service to view the translations.